Ecobee thermostats need 24VAC constant power supply from the … "@type": "ListItem", "@type": "ListItem", Notice that one side is for conventional systems and one is for heat pumps. }, Go to System. If you're not sure whether or not you have a heat pump, here are a few things to consider: Below is an example of what your wiring may look like on your old thermostat. Both Nest and ecobee are excellent choices when it comes to improving your home’s heating and cooling infrastructure. If it still isn’t working, you can get further technical support by calling the Ecobee support hotline at 1-877-932-6233. Quick question for everyone. Ecobee Thermostat Problems Began. Ecobee. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. How can I troubleshoot? If you have a heat pump system, it's possible that your O/B reversing valve may be energized on the wrong setting. The rest of the house will get cooled to a temperature lower than your set point and the ecobee won’t care because the only sensors it will be using will be the living room sensors. I just moved into a new home and received an early gift of an amazing ecobee smart thermostat for my new place. Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! // SETTINGS > INSTALLATION SETTINGS > EQUIPMENT > HEAT PUMP > O/B REVERSING VALVE and switching from your current setting to the opposite. My air conditioning won’t turn on! Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. We have been living with the ecobee thermostats for a couple of years and don’t regret having made the switch from Nest. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. { "position": 3, "itemListElement": } Why does my Ecobee thermostat keep saying “Let me stretch my wings”? While it isn't 100% accurate, if you have a white wire going into a W2/AUX/E terminal, and an orange wire going into a W or O/B, it's a good indicator that you have a heat pump system. Installation Find your last few heating and cooling bills before you buy an ecobee thermostat, so you can see how much you save after you install it. Help! Finally, you can simply say, “Alexa, tell ecobee I’m cold”, and ecobee will automatically raise the temperature in your home. Verify the correct wiring at your furnace/air handler control board and ensure that the wiring matches at the ecobee. In these cases, the thermostat will often reboot on a call for heating or cooling. Since over half of home energy use is for heating and air conditioning, † better heating and cooling management is a great way to lower your impact. Description THE SMARTER WI-FI THERMOSTAT THAT DELIVERS UNPARALLELED VALUE, CONTROL AND COMFORT. Help! After rebooting, if the sensor is still sending an inaccurate temperature readout, you can go to the thermostat and change the temperature calibration on the Ecobee. It ultimately depends on your individual needs and requirements that determine which brand you might favor. The amount of time after a call for heating or cooling that the fan will continue to run is set to Auto by default. … read more ), please check the following: Remove the ecobee from the wall and examine the wiring once again. Remove the ecobee from the wall and examine the wiring once again. Help your community. My ecobee is making a "clicking" noise and will not turn on! The ecobee and Nest are widely considered the best two smart thermostats available. My wife got up and took our daughter to school. These terminals engage your auxiliary heat--you will have aux heat if you have a heat pump. "@type": "BreadcrumbList", "@context": "http://schema.org", Please have some photos of your wiring handy to help ensure prompt service. My furnace won’t turn on! Here are the most common reasons why Ecobee is failing to heat your house. If you have a heat pump system, please ensure that your O wire is in the O/B terminal and not the W1 terminal--this is a very common mistake. Ecobee's other smart feature is called Follow Me, which takes advantage of the device's remote sensors to detect which rooms people are in and then adjust heating and cooling accordingly. "@id": "https://support.ecobee.com/hc/en-us/categories/360000707071-thermostats", Using a smart thermostat will definitely save you money on your monthly bills, but if you want a “before and after” picture of how much you’re saving, you’ll need to know how much you’re paying for heating and cooling costs now. @ecobee @ActuallyErik Hmm, that doesn't look right. { "item": { For the past 4 hours the thermostat has been calling for cool, but the room temperature ure has increased by 3.2F. [ Community Lower your carbon footprint. For the main zone we have one ecobee 3 lite thermostat. Martha Pederson , you have an alert message from ecobee for thermostat: Upstairs (511888252033):There may be a problem with the Cooling system. }, This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. [CDATA[ Monday, February 15(Ontario Family Day)9 a.m. to 9 p.m. EST, Do you have an orange wire in W or O/B? I’m getting heat when calling for air conditioning. These are the few guideline and troubleshooting for your ecobee thermostat. "position": 1, Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! Carrier Infinity is a reliable and popular brand for both HVAC heating and cooling systems as well as thermostats to go with their systems. Whatever the reason, the room sensors used by Ecobee will solve the problem. If you wired up your ecobee system as a conventional system when you actually have a heat pump system, you will just want to make the necessary wiring changes and reconfigure the equipment. Then select HVAC. Ecobee And/or Furnace are not powered The Ecobee receives power from the furnace, so if it’s not powered, then your furnace is not powered. To run the fan outside of the heating and cooling cycles, you can increase the Fan Minimum On Time setting. My ecobee thermostat won't turn on. eco+ makes temperature adjustments when community electrical demand peaks, which lessens the overall strain on the power grid and increases your consumption of cleaner energy. On many other thermostats, the O wire is typically connected to a terminal marked W on one side and O or O/B on the other side; the W is for use with a conventional system (furnace) while O/B is for use with a heat pump. Need more help? "@id": "https://support.ecobee.com/hc/en-us/sections/360001678732", With the holiday season in full swing, I'm certain many of our readers will be receiving some awesome tech gifts from loved ones. If the valve is energized on the wrong setting, you'll receive heat when calling for air conditioning and you'll receive air conditioning when calling for heat. Please contact the product manufacturer for … The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. Post navigation. Help! // ]]>. } Ecobee is a smart thermostat. "position": 2, "item": These remote sensors also detect motion, enabling Ecobee’s extremely useful “Home and Away” and “Follow Me” features. ), please check the following: 1) Verify the wiring. Tug on the wires to ensure they are not loose.