Enter you email and we will send the link to the quiz to your inbox. Very pleased!!! Audio performance Wideband audio (up to 6,800 Hz), noise-canceling microphone. I’ll be back. . Call center grade headphones! STEP 3. Locate the telephone interface cable that came with the amplifier base and make sure it’s plugged into the amplifier port that has an icon of a phone (not handset). If not, try the troubleshooting ideas below to help resolve this. Put on your headset and make sure that the microphone is two fingers width from the corner of your mouth. As a precaution, make sure to keep the headset several inches away from your ear in case you encounter any unexpected feedback. Renowned for their superior audio quality and exceptional durability, this family combines premium design with great comfort to deliver our best-selling contact center headset. Plug the Quick Disconnect from your headset to the Quick Disconnect connector on the lower control cable. In this section, it assumes that your phone does, If you want to use your Plantronics HW510 or HW520 headset on a phone. Original Encorepro HW520 & DA70 boxes. All comments are moderated before being published. If you don’t find the information you need, don’t hesitate to contact us and we’ll be happy to help you. First, by having both ears covered, the user can hear more clearly and focus better on their calls. Warranty: 2-Years for Unsurpassed Durability, Operating Frequency: High-Frequency Wideband, Compatibility: Plantronics Amplifier, Adapter Audio Processor or Direct Connect Cable. STEP 1. the sound quality is excellent and the noise canceling in the mic ensures that the sound of me writing or typing or those little annoying sounds in the area don’t reach the ears of my clients. HOW TO STORE – When storing your Plantronics 520, it’s best to place the headset over a hook so it’s not just setting on your desk, and this also keeps the cord hanging freely. This is the third headset I have purchased from Plantronics, and I have decided that they are a very good company and make quality products. Proper microphone positioning. Product Description. Exactly what I am looking for. I appreciate greatly that one of your representatives reviewed my order and called me. Plantronics EncorePro HW520 Headset provides crystal clear audio and super lightweight. 4.Other possible causes for static could include: One simple way to determine if you have any of the conditions noted in a through d is to replace the component (lower cord, amplifier or headset), to see if the static disappears. Leave the telephone handset receiver in the cradle (do not remove the handset). It offers superior noise canceling, comfort, convenience, superior audio, with long-term reliability. After making a test call, did you NOT hear a dial tone? Really thrilled with this purchase. More importantly, you made a huge difference for me. Connects to PC or desk phone with Plantronics audio processors. Had a few questions answered quickly to allow me to complete my online order. In situation a, the best way to test this is to replace the headset and lower control cable/ amplifier base to see if the problem disappears. This is typical of most business-grade headsets, even though they are mistakenly referred to as stereo headsets. Description Plantronics DA70 Corded USB Adapter: Connects H-Series headsets to computers and PC’s Enhanced noise-canceling and echo management TECH TIP: Call answer/end, mute and volume controls are controlled within your computer’s settings. Put on your headset and make sure that the microphone is two fingers width from the corner of your mouth. This is the second headset I have purchased from Plantronics, and I have decided that they are a very good company and make quality products. .  This connection is made to last, and more damage than good will come if you try to clean it. Would definitely recommend.  The noise-canceling microphone will cut down on background noise, making for a great headset in louder environments. STEP 4. It will be nice to state it in the product description. Check price on Shopee: (6,450 pesos- headset Chat to Buy This is where your brand meets your customer. Plantronics HW520 Encorepro Noise Cancelling Over Head Binaural Headset P/N 89434-02 ,black Plantronics SupraPlus HW261/A Wideband Binaural Voice Tube Headset - Black (Renewed) Binaural Crystal Head jack Headset, M.Way Hands-Free Noise Cancelling Binaural Headset Headphones with Mic, Microphone, Comfort Fit Headband Call Center Headset … Always free shipping even if you decide to return. Plug the clear plastic modular clip on the end of the lower control cable into the telephone headset port. This headset is very comfortable and surprisingly durable. With many phones raising the standard in audio quality, the binaural HW520 wideband audio delivers a richer, clearer conversation and reduces listening fatigue. It is a small room, so we were getting background noise and problems with the caller hearing us. Compatible with HW520, HW720, HIS, HIC, U10 AND U10P . Leave the telephone handset receiver in the cradle (do not remove the handset). ADAPTER CABLE Training Y-Connector allows two headsets to be connected to a single headset adapter, allowing trainers and supervisors to monitor agents calls. If you do not have an amplifier/adapter, contact us so we can provide you with the needed information. Make sure that the headset microphone tip is approximately two fingers width from the corner of your mouth. Love headset I have hearing issues so that is one reason I got the double ear one and it helps out so much, Review by Jennifer The Plantronics binaural headset uses laser-welded construction, and its metal joints are engineered to provide reliability where it matters. The Plantronics EncorePro HW520 , together with the Plantronics DA90 USB Audio Processor (not included) and Plantronics Manager Pro, combines hardware and software to ensure efficient … STEP 6. All my calls a super clear!  You will want to wipe all plastic components and cables, but avoid saturating any openings where electronic components are in close proximity.  This will include the small holes in the speaker casing and at the end of the mic boom where the microphone is located. . When finished with your call, press the headset button again to end your call. Your headset is now setup and ready to use. The new design of the Plantronics EncorePro range features smooth tactile feedback, allowing you to adjust your microphone to the perfect position for clearer conversation. Both headset models allow you to position the microphone on your right or left side. Put on your headset and make sure that the microphone is two fingers width from the corner of your mouth.  It may require adjusting the headband by sliding it in to make it smaller or out to make it larger so both ears are covered and comfortable. (verified owner) – December 4, 2020, Recommend This product … Excellent customer service and on time delivery, r n fox Shipping Cut Off: 12:00pm MST. Make sure that when you plug this cord in you hear it click. I called him a couple of times with questions and he was always great to answer and guide me with all of my questions. If you want to use your Plantronics HW510 or HW520 headset on a phone without a headset port, you’ll need a headset amplifier/adapter. STEP 1. Plug the other end of the telephone interface cable into the handset port on the telephone. . I was looking for a Quality headset to use with my over the phone position at my job, I found the Plantronics EncorePro HW520 Binaural Headset and it filled my needs Perfectly. This cable has a Quick Disconnect (QD) on one end and a clear plastic modular connector on the other. . Check to see that the end of the microphone is two fingers width from the corner of your mouth. This headphone set is very easy to use, very clear….I cant wait until I get more used to wearing it. Put your headset on and plug the Quick Disconnect (QD) into the QD at the end of the amplifier coil cord. APrescott, AZ 86305, Hours: 7:30am - 4:00pm MST • FREE clothing clip included for better cord management It only connects one way so you can’t attach it incorrectly. STEP 4. This headset cannot be used without the separate purchase of USB or phone adapter. Plantronics EncorePro HW520 (89434-02) € 144.22 Inc. VAT The Plantronics EncorePro 520 is the binaural version of the all-new 510 design, covering both ears to provide greater focus and concentration by blocking background noise. Used if you want to have a private side conversation, cough, snack etc). By doing so, you made a small incremental sale. We have 2 Plantronics EncorePro HW520 manuals available for free PDF download: Quick Start Manual, Manual ... Headsets Telephone Headphone Adapter Telephone Accessories. Again, make sure it clicks when you plug it in. Hats off to you Headsets Direct for providing me a quality product at a very reasonable price with excellent customer service. The microphone provides superior noise-canceling for clearer calls and increased reliability so conversations can continue without worry. I will be purchasing from them again in the future! – December 27, 2018.  You will have a matching connection in which to plug the cable, located on your amplifier or cable, depending on compatibility and your application. This Plantronics Encore Pro HW520 Binaural Headset with DA70 USB Adaptors has been fully tested and in good working order, it has the USB (DA70) adapter included, the cable is slightly warn but doesn't affect its functionality at all, overall … Sale process was easy and accurate. . Take the telephone handset receiver out of the cradle and place it on the desk. I received the order as promised and am very pleased with my experience. 3.If you’re NOT using an amplifier base, double check all your connections to make sure everything is fully plugged in. Plug the other end of the telephone interface cable into the handset port on the telephone. Please don't assume everyone knows your product in-side out. If your phone has a headset port, please follow these instructions to setup your Plantronics HW510 or HW520 wired headset. More Plantronics Manuals . ), Real People To Simplify Solutions, Verify Compatibility and Meet Delivery Deadlines, Guaranteed Genuine Product with Full Warranty and Support, Discounted Pricing with Additional Quantity Discounts Available, Same Day Shipping On Most Orders (12:00pm Arizona), Out-of-Box Failures Are Replaced Quickly At Our Expense. Unplug the telephone HANDSET coil cord from the phone.  By clipping it on or near your shirt collar, the weight of the lower portion of the cord stops at the clothing clip. STEP 4. Plug it into the QD at the end of the coil cord found on the amplifier base. Staples.com: Plantronics EncorePro HW520 Binaural Customer Service Headset with fast and free shipping on select orders. STEP 3. Exactly what I am looking for. You should hear a dial tone in your headset earpiece at this time. The Plantronics EncorePro HW520 binaural headset is a popular choice with calls centers and or professional office. Sound Quality Is As Clear As The Phone’s Speaker, Fabulous head set. True stereo, or hi-fi headsets, will have separate channels to each speaker allowing different sounds to be heard while listening to music or movies. Locate the headset port on your telephone. To use the handset (instead of the headset), deactivate the headset button on the amplifier base and then pick up the telephone handset. The HW510 headset can be worn over the right ear or left ear. - Plantronics EncorePro HW520 Headset Binaural Noise-Cancelling 89434-02 Our HW520 headset is so light your user will forget they are even there. : 1. It only connects one way so you can’t attach it incorrectly. In this section, it assumes that your phone does not have one. Locate the headset button on your telephone and press it once. Plug the clear plastic clip on the end of the handset coil cord into the headset amplifier base. The next generation noise cancelling microphone … . STEP 5. Adjusting the headband so it fits you comfortably. I’ve been using it for a few weeks now and it was just what I was looking for. Thanks again for all of your help. Appreciate unbeatable toughness with the Plantronics HW520 EncorePro: Completely re-imagined for the demands of the modern customer service center and office, the Plantronics binaural headset has soft ear cushions for all-day wearing comfort, an adjustable headband and clothing clip for cord management to remove any tugging or pulling. This is the Quick Disconnect (QD) connector. Enter your email below to get a free report of the 5 biggest mistakes to avoid when purchasing headsets in 2020. If you still have echo or any other issue after making these adjustments, contact us for further support, free of charge. Plantronics PLNHW520 Details. However, I do need to purchase a separate Quick-Disconnect Cable from eBay, which is a bit disappointed. So far so good. Each of the three innovative designs in the series incorporates all-day comfort, superior noise-canceling technology, and long-term reliability. a headset port, you’ll need a headset amplifier/adapter. Ideal for Telephone-intensive users, including formal customer care centers, help desks, telesales, and customer service organizations. On the amplifier base, locate the adjustment that has an icon of a microphone next to it. Softer, more luxurious ear cushions create a dimension in comfort for people who need to be available all day long. If so, you have a headset related problem. I would have been very frustrated to receive the headset and not been able to use it immediately. NOTE: 1. STEP 2. This setup requires the use of a lower control cable, sometimes referred to as a direct connect cable and eliminates the need for an amplifier/adapter base. Take our quick headset quiz to be instantly matched with the best headset for your situation. Dial your phone call as normal and have a conversation. If not, refer to the suggestions below to help troubleshoot. Product # 89434-01 The Plantronics HW520 EncorePro headset is an over the head binaural headset.This headset features a noise canceling microphone and stereo earpieces. It has all day wearing comfort, flexible microphone … If using an amplifier / adapter base, locate the compatibility switch and while on a call, move it to other positions until you hear a dial tone. Position the headband over your head, with the ear cushions against your ears. It will be nice to state it in the product description. Position the microphone two fingers width from the corner of your mouth for optimum sound quality. The first thing you need to determine is whether your telephone has a headset port or not. . If you do not have an amplifier/adapter, contact us so we can provide you with the needed information. The all-new Plantronics EncorePro 500 series of headsets are designed for customer service centers and offices where crystal-clear communication and extended comfort are crucial, and the Plantronics HW520 EncorePro binaural noise-canceling headset provides a glimpse into the future with the latest in sound and build technology. If you hear echo when on a call, the steps below should help to resolve this condition. STEP 3. Make sure it clicks into place.  We developed a headset hanger to affix to your monitor in an effort to keep your headset safe and out of harms way. Our products are used by everyone from pilots, astronauts, and 911 emergency workers to 100% of the Fortune 100.From friends conversing across the globe, to mobile professionals doing business on the road, to contact centers and executive offices, Plantronics is the choice for everyone … The microphone provides superior noise-canceling for clearer calls and increased reliability so conversations can continue without worry. Find the cheapest Plantronics price list in Philippines, compare specs, reviews, and more at iPrice! Dial your phone call and have a conversation as normal. Good service, good product, reasonable delivery time.  With visual and tactile positioning guides, you will be confident that your headset microphone is positioned perfectly for each call. No problem. . Hey, We're Headset Advisor. Plug the clear plastic modular clip on the end of the lower control cable into the telephone headset port. Unboxing Plantronics EncorePro HW520 Headset with Plantronics DA80 USB Audio Processor & Plantronics 38541-02 Headset Cable. Now you get the best headsets for your office for just a few bucks a month! It is both wideband and noise cancelling - this combination of great value, fantastic sound and proven ruggedness have made it a hugely popular headset with businesses of all sizes. Put your headset on and plug the Quick Disconnect (QD) into the QD at the end of the amplifier coil cord. . Dial your phone call and have a conversation as normal. Make it easy for your IT team to monitor, manage and maintain headsets and track detailed device insights with centralized Plantronics Hub and Plantronics Manager Pro software (an additional service). Put on your headset and make sure that the microphone is two fingers width from the corner of your mouth. Now that your headset is setup, does everything work correctly and sound great? The Plantronics HW530 EncorePro 530 Headset is a single ear corded headset, this headset is an over the ear headset style, as the other siblings it comes with a flexible noise canceling microphone boom allows you to adjust for the best voice quality. Enter you email below to get the free report the 5 biggest mistakes to avoid when purchasing headsets in 2020. Plug the Quick Disconnect from your headset to the Quick Disconnect connector on the lower control cable.  You will never feel pulling on the headset or the need to re-position it as you reach and stretch the lower cord.  If left on your desk, the cleaning crew can easily bump it and knock it to the floor, where the cord can find its way into the vacuum. EncorePro headsets require a Plantronics audio processor or direct connect cable to connect to phone, or USB audio processor to connect to computer. These headsets work great and I found the right headset and cable easily on the website. when using an amplifier base (how loud you hear your callers). Locate the lower control cable / direct connect cable. STEP 2. (verified owner) – April 9, 2020.  To view click HDI Headset Hanger. Second, when you cover both ears with a Plantronics binaural headset, you will significantly lower the overall volume of the call center, because users no longer have to talk over each other. Find the black, flat connector at the end of the HW510 or HW520 headset cord. Make sure that the headset button on the. Unplug the telephone HANDSET coil cord from the phone. Double check to make sure that you have everything connected as per the setup instructions. She politely explored with me the need for a cord to connect the headset to my phone. (verified owner) – January 24, 2020. STEP 6. If your telephone doesn’t have a headset port, you’ll need a headset amplifier in order to connect your HW510 or HW520 wired headset to your phone. Having the microphone too close or too far from your mouth can cause sound quality issues. If the coil cord isn’t attached to your amplifier base, plug the end of the amplifier coil cord that has a clear plastic clip into the port on the amplifier that has an icon of a headset. The Encore 520 headset is remarkably comfortable to wear. Hearing protection SoundGuard technology:  Acoustic limiting for protection against sounds above 118 dBA. They love them as well! STEP 6. Your email address will not be published. STEP 4.